Hylandro - Privacy Policy

Last Updated: 26 June 2025

This Privacy Policy describes how Hylandro, operated by International Andrology Limited ("we," "us," or "our"), collects, uses, and protects your personal information when you visit our website (www.hylandro.co.uk), book a consultation, or interact with us. We are committed to protecting your privacy and processing your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

International Andrology is the data controller for the information you provide.

Our contact details:

  • Company: International Andrology Limited

  • Address: 22 Upper Wimpole Street, First Floor, London, W1G 6NB

  • Phone: +442030513060

  • Email: info@london-andrology.co.uk

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Data: Your first and last name, email address, phone number, and country of residence.

  • Special Category (Sensitive) Health Data: Information regarding your health, medical history, and the specific nature of your enquiry. By filling out our consultation forms, you acknowledge you are providing sensitive health data and explicitly consent to us processing it to provide you with the information and services you have requested.

  • Technical Data: Your IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our website, including the pages you visit and the services you view.

  • Marketing and Communications Data: Your preferences for receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect data in the following ways:

  • Direct Interactions: When you fill in forms on our website, such as the "Book Your Free Consultation" form, the form to access "before and after photos," or when you contact us by phone or email.

  • Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data about your equipment and Browse actions. We collect this data by using cookies, server logs, and other similar technologies, including the Meta Pixel.

3. How We Use Your Information & Lawful Basis for Processing

We will only use your personal data when the law allows us to. Below, we outline the purposes for which we use your data and the legal grounds we rely on to do so.

  • Purpose/Activity: To book and manage your consultation.

    • Type of Data: Personal Identification, Health Data.

    • Lawful Basis for Processing: Taking steps at your request to enter into a contract with you, and your Explicit Consent for processing health data.

  • Purpose/Activity: To respond to your enquiries and provide customer support.

    • Type of Data: Personal Identification, Health Data, Communication Data.

    • Lawful Basis for Processing: Our Legitimate Interest (to respond to you), and your Explicit Consent for processing health data.

  • Purpose/Activity: To send you patient-care information and follow-up communications.

    • Type of Data: Personal Identification, Health Data, Communication Data.

    • Lawful Basis for Processing: Performance of a contract.

  • Purpose/Activity: To manage our relationship with you, including asking for feedback.

    • Type of Data: Personal Identification, Communication Data.

    • Lawful Basis for Processing: Our Legitimate Interest (to improve our services).

  • Purpose/Activity: To send you marketing materials and updates (where you have opted-in).

    • Type of Data: Personal Identification, Communication Data.

    • Lawful Basis for Processing: Consent.

  • Purpose/Activity: To improve our website, services, marketing, and customer experience.

    • Type of Data: Technical Data, Usage Data.

    • Lawful Basis for Processing: Our Legitimate Interest (to keep our site updated and relevant).

  • Purpose/Activity: To deliver relevant website content and targeted advertisements to you.

    • Type of Data: Technical Data, Usage Data, Marketing Data.

    • Lawful Basis for Processing: Consent (for cookies) and our Legitimate Interest (for business development).

  • Purpose/Activity: To ensure the security of our website and services.

    • Type of Data: Technical Data.

    • Lawful Basis for Processing: Our Legitimate Interest (for network security).

4. Cookies, Tracking, and Advertising

Cookie/Tracking Notice: This website uses cookies and similar technologies to improve user experience, enhance security, perform analytics, personalize content, and deliver targeted ads. When you first visit our site, you can "Accept all" or "Manage cookies" to make more choices or opt out of non-essential cookies.

Meta (Facebook) Tracking: We use Meta advertising tools, including the Meta Pixel. This tool helps us track user activity from Facebook ads, build advertising audiences, and display relevant ads to you on Meta platforms (Facebook and Instagram). The pixel collects data about your visit to our website.

Lead Form Data Explanation: When you submit a form on our website (e.g., for a consultation), we collect your contact information and any other details you provide. This data is used to respond to your specific inquiry, schedule your appointment, and provide you with information about our services. If you opt-in, we may also use it to send you news and updates.

Link to Meta’s Data Policy: We do not control Meta's own data collection or use. To learn more about how Meta processes personal data, visit Meta’s Data Policy.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and clinicians who have a business need to know.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As a medical clinic, we are required to retain patient records for a specific period as mandated by UK law and healthcare regulations.

6. Your Legal Rights (GDPR Compliance)

Under UK data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate or complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

  • Your1 right to withdraw consent - Where we are relying on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@london-andrology.co.uk. You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

7. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications (e.g., Doctify, Meta). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.